Help & Support | NJ Transit

KNOW BEFORE YOU GO

Where can I use contactless payments?

Contactless payments are now accepted on board most NJ TRANSIT buses and all light rail stations.

What payment methods are accepted using NJ TRANSIT Tap & Ride?

NJ TRANSIT currently accepts contactless bank cards and mobile wallets.

What fares can I purchase with contactless payment?

At this time, NJ TRANSIT is accepting contactless payments for adult one-way fares only. In the future, additional fare types will be available.

Can I use my transit/commuter benefit card with contactless payments?

If the card issued by your transit benefit provider is contactless, you can use it on NJ TRANSIT buses and at light rail stations. Please contact your transit benefit provider for more information.

Is there a fee for using contactless payment?

No, there are no fees associated with using contactless payments.

Can I use my contactless payment to pay for additional people?

No. At this time, each customer must use a separate contactless payment or mobile wallet.

What if I transfer between buses or light rail and want to pay the fare using contactless payment?

At this time, contactless payments support adult one-way fares only. Transfers and other additional fare types will be added in the future.

Are discounted fares available with contactless payments?

At this time, contactless payments support adult one-way fares only. Additional fare types will be added in the future.

Can I ride NJ TRANSIT bus and light rail if I do not have a contactless bank card?

Yes. All existing fare payments/media continue to be valid on NJ TRANSIT.

Can I use my contactless payment to pay for additional people traveling with me?

No. At this time each customer must have a separate contactless payment or mobile wallet.

HOW TO USE CONTACTLESS PAYMENTS

How do I use my contactless payment on NJ TRANSIT?

Look for the contactless symbol (example shown below) on NJ TRANSIT validators as you board the bus or enter the light rail station and tap your contactless payment card or mobile device to pay the fare.

Contactless Symbol: A hand holding a card against a wifi symbol within an oval

What are validators?

Contactless validators are devices located on board buses and at light rail station entry points and are used to accept contactless payments.

Photograph of a person holding a card against the bottom half of a white terminal with a screen on the top half and a red light overhead. — Light Rail Station Validator

Photograph of a person holding a card against the bottom half of a white terminal with a screen on the top half and rounded corners — Bus Validator

How do I use my contactless payment when traveling by bus?

Use the Tap & Ride to pay your adult one-way fare on-board NJ TRANSIT buses using contactless payment cards.

As you board, tap your contactless credit or debit card on the on-board validator.
Provide the number of zones you wish to travel to the bus operator for the proper fare.
Take a seat and enjoy your ride – it's that easy!

How do I use my contactless payment when traveling by light rail?

Use the new Tap & Ride payment option to pay your adult one-way light rail fare at Hudson-Bergen Light Rail, Newark Light Rail, or River LINE stations.

At the light rail station platform, tap your contactless payment card at the validator to pay the adult one-way fare.
The card is valid for your one-way fare during the usual validation period.
Board the light rail train and enjoy the ride!

If a fare enforcement officer asks you to show proof of payment, tap the same contactless card used to pay your fare on a fare enforcement scanner.

Why doesn’t my contactless bank card work?

If your contactless bank card is not working, it may be due to one of the following reasons:

Your card issuer may have declined payment.
The card may be damaged or expired.
Due to insufficient funds, the card is suspended or temporarily blocked.

Contact your card issuer for more details.

MANAGING MY ACCOUNT

How do I view my trips?

To view your trips, visit the NJ TRANSIT customer web portal and enter your contactless card number or account ID.

What is my Account ID and where can I find it?

Your Account ID can be found on your credit card statement. See image below.

Screenshot of a credit card statement table. There is a callout indicating that your Account ID can be found on the Invoice Number of a transaction from New Jersey Transit. It is the 8 characters following the letters NJT in the Invoice Number.

What should I do if my card is suspended or temporarily blocked due to insufficient funds?

You can pay your outstanding balance using a credit/debit card. Log onto the NJ TRANSIT customer web portal and select “Pay Outstanding Balance.” Follow the onscreen steps to clear the hold. The same card will become your primary account payment. You must re-activate your original card if you pay your outstanding balance with a different card.

Why do I have to re-activate my contactless card?

You must re-activate your contactless payment card if you pay an outstanding balance with a card different from the one in the system.

How do charges appear on my card statement?

Your fares for each day are combined and submitted for processing at the end of each day. A single charge on your card statement will reflect all trips taken that day.

There are charges on my statement that I don’t recognize. What are they?

Depending on the payment method used, you may see a preauthorization amount in the customer portal or your card account. The preauthorization is a nominal temporary hold during payment processing. Your fares for the day are combined and submitted for processing at the end of each day. A single charge on your statement will reflect all trips taken for that day with no additional charges.

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